Home network purchase service complaints

In recent years, the home network has acquired a lot of power. Many consumers who are directed at the cheap and often have no experience, have not bought fake products, or have not noticed the after-sales terms.

After-sales complaints are concentrated in the delivery link. “At present, major online shopping complaints of major appliances are mainly in the transportation sector. The biggest difference between online and offline sales is the sales method and transportation method. The post-sales service is the same for manufacturers.” Hisense TV Guangzhou Xiao Zhang, head of branch customer service center, told reporters.

The reporter found in the interview that the current purchase of large appliances on the Internet, after-sales service and physical store purchase are the same, can contact the factory door installation. "As long as there are regular invoices, you can directly find our factory after sales." Skyworth after-sales staff said.

The reporter learned that a large part of the consumer disputes related to “net related products” in household appliances are related to the problems of delayed delivery, long return period, and online shopping. According to the return and replacement process of most online malls, consumers need to return the appliances to the factory or send them to the factory's after-sales service center for testing. After issuing a test report, they can return and exchange goods. Once the quality of the goods has become a problem, it will consume a lot of energy from the consumers only by shipping the defective products back to the factory.

Teach people to teach road regulations business is guaranteed

Worked in a media in Guangzhou, Xiao Zhang is a hard-core online shopping consumer, home appliances, television, refrigerators, air conditioners, electric kettle, cooking machine, etc. are all online Amoy.

“Before Taobao saw an electric water heater cheaper than the store more than 1,000 yuan, the results did not take long to buy home on the broken, to find the factory sales to know that I bought is a fake.” Even online shopping veteran, have encountered such The bitter experience. Xiao Zhang told reporters that online shopping is also very much in need of experience, in addition to seeing praise, the most important thing is to choose a regular business, not just on the cheap. She recommended to reporters that she would be better able to purchase in flagship stores and regular malls, and select them according to their credit rating. In addition, I would also like to inquire whether the shop has a seven-day replacement or not, and whether there are any details such as gift guarantees.

A relevant person in charge of a well-known e-commerce company stated that in fact, the rights and obligations of the parties in the national standards have been stipulated very clearly. At present, the online shopping market is gradually becoming more standardized, and several well-known e-commerce companies in China can still comply with the relevant national regulations. However, after-sales customer service in some online malls is not professional enough, which leads to communication and communication barriers and leaves consumers with the impression of wrangling.